By the end of this session, participants will be able to:
• Understand the current legislative requirements and organisational obligations in relation to psychological wellbeing.
• Define psychological wellbeing, burnout, compassion fatigue, stress, and vicarious trauma.
• Exploring implications in the current landscape of psychological hazards in the workplace
• Identify signs and symptoms of vicarious trauma relevant to the cemeteries and crematoria sector.
• Understanding the role of leaders, in relation to their own and their teams wellbeing
• Explore evidence-based prevention strategies, and psychological wellbeing tools that can be applied within teams to prevent and gauge vicarious trauma and psychological wellbeing
• Access and utilise practical tools and resources to support staff wellbeing.
• Strategies to build team resilience and manage workplace stress effectively.
Afternoon Session: Supporting Grieving Clients
Working with grieving clients requires sensitivity, patience, and a deep understanding of how people process loss. This session is designed for staff who regularly support clients and families experiencing grief, providing them with the skills to respond with compassion and professionalism.
Participants will explore the stages and expressions of grief, develop techniques for active listening and empathetic communication, and learn strategies for maintaining their own wellbeing while supporting others.
Learning outcomes:
At the end of this session, participants will be able to:
• Recognise and understand the presentation of grief and mourning in others
• Identifying communication strategies and techniques to work sensitively with grieving clients.
• Understand how to decide when to intervene or assist a grieving client
• Use a structured framework for providing basic counselling skills and grief support.
• Maintain professional boundaries while remaining supportive.
• Develop personal resilience strategies to prevent compassion fatigue.
Ideal for:
This workshop is ideal for all staff who interact with grieving clients, including funeral directors, cemetery staff, customer service representatives, and team members providing direct client support.
